Support

FAQ Event Organisers

Question

HOT TO FIND FACEBOOK AND INSTAGRAM NUMERIC IDS FOR THE EVENT TIMELINE

The Festyvent timeline event stream is built using the Facebook, Twitter and Instagram IDs for your festival or event. Facebook and Instagram require that we use their numeric IDs, which are not always easy to find. Tools for finding each of them can be found at the following locations:


FESTYVENT IMAGE LOCATIONS, DIMENSIONS AND FORMAT

When creating your Festyvent app through the Festyvent App builder, you will need to upload images for use in various parts of the app. These will include a logo for the event, promotional photos of the event and of performers as well as background images and photobooth overlays. This link http://festyvent.com/image-map will open a web page in a new tab that details each image size, its format and location within the app. If you prefer you can download a PDF of the image map here. Festyvent Image Map


Setting the Map, Points of Interest and Performance Areas

Festyvent Apps are pre-integrated with Google maps to allow audiences to locate the event, review the event’s points of interest and distances, find the performance areas, mark their own points of interest and ask friends for their location.

Using the Festyvent builder:

  • Set the event area on the map
  • Set any Points of Interest such as the bar, a stage or a bus top in or near the event area
  • Create performance areas and mark their location on the event area

Instructions can be found here.

An alternative to using the Google map is to upload a custom map that is a representation of the event area. See custom map dimensions below.


Custom Maps and Dimensions

A rectangular custom map image can be uploaded to replace the Google map that is included within the App. The image can be a topographical map that is drawn to scale and overlaid on the event area, or it can be a representation of the event’s location such as the Lost Village Festival map below.

It should be noted that the App’s Find Me capabilities are only available when either the native Google Map is in use or when a topographical map has been overlaid on the event area. Maps are overlaid on the event area using tools in the maps section of the Festyvent Content Management System (CMS).

Topographical maps can be created using services such as Google Maps together with drawing tools such as Sketchup, Adobe Photoshop or Pixelmator. It is recommended that the image’s top left X-Y co-ordiantes correspond with an identifiable point on a Google map to ensure accurate placement.

File format can be JPEG or PNG and file size should be 400KB max.

When custom maps have been uploaded, users can scroll the uploaded map from side to side as well as zoom and pinch for increased clarity.

Recommended map image dimensions
  • 1080 x 1920 for a portrait map that fills a single screen without zooming.
  • 3240 x 1920 for a wide map image that can be scrolled from side to side.

File format can be JPEG or PNG and file size should be less than 400KB

Lost Village – 3240 x 1920px

Representation Map – Click to expand

Please note that as per Festyvent’s terms of service, that it is your responsibility to ensure compliance with any third party terms of service before uploading any images from third parties to the Festyvent CMS.


Setting Custom Map Hot Spots

Custom maps can have hot areas defined for performance locations,. When they are pressed the user is taken directly to the relevant location on the lineup screen for the current day. As an example, the custom map may show the Green Room, Open Mic Stage and Dance Hall. When the user presses on any of these locations, the app will jump to the Line-up screen and open the lineup for the pressed upon performance area. When the event is currently running, the performance area for the current day is opened.

Configuring Hot Areas

The map hot areas are rectangular and are defined using the top left pixel co-ordinates of the area to be set together with the area’s pixel width and height. This information is added to the performance area in the “Map Maker” section of the Festyvent CMS. Up to three hot areas can be defined performance location.

Edit Performance Area
Setting the Hot Spot Co-ordinates

 

The example below shows the hot area on the Lost Village Map and the co-ordinates that would need to be entered for the “Abandoned Chapel”. Top Left Pixel Co-ordinates X=117, Y=836, Width=360px, Height=300px.

Co-ordinates can be determined by opening the image in drawing programs such as Pixelmator and Adobe Photoshop and positioning the mouse of the relevant areas.

lostvillage-map
Hot Area co-ordinates marked on the Lost Village Map

Note the Red rectangle is shown for illustrative purposes and is not visible on the map in the App.

CAN EMOJIS BE USED IN EVENT PUSH NOTIFICATIONS AND iBEACON MESSAGES?

LV_push_emoji
The simple answer is Yes!

To insert Emojis:

  • Mac running OS X 10.10.3 Yosemite – Press Command + Control + Space Bar.
  • Windows 8 or Windows 10 – right click on the Taskbar and choose touch keyboard. Press the keyboard icon that now appears in the system tray to see the onscreen keyboard. Press the emoji smiley icon to see the available emojis.

INVOICE AND BANK TRANSFER PAYMENTS

In addition to credit card payment, Festyvent will also accept payment via bank transfer using UK pounds, Euros and US Dollars.

Simply create an account by pressing “Register” in the menu above, decide on the type of Festyvent that you would like to purchase and then send an email to [email protected] and we will get right back to you with further instructions.


App Certification and Availability

Festyvent Surfer Apps are available immediately after the “Publish” button has been pressed in the Festyvent Builder.

Festyvent Custom DIY and Festyvent Custom Pro apps are available on completion of certification by Apple and Google. Although often completed within 10 business days, it is recommended to plan for 20 business days to allow for any issues that may arise.


FAQ Event Goers

Question

ACCEPTING THE TERMS AND CONDITIONS

When signing in be sure to check the box to confirm that you accept the terms and conditions.

Check box to accept Ts & Cs

SHARING POSTCARDS TO FACEBOOK, TWITTER AND INSTAGRAM

Postcards are a montage of your camera shots, event images and event sounds that you can create directly on the app before, during or after the event. These can be shared to either Facebook, Twitter or Instagram. Postcards that are shared to Facebook have a Soundcloud track attached (if one is available) that can be heard when pressing on the postcard in Facebook.

postcard-for-website-FAQ

To create a Postcard just perform these three simple steps:

  1. Navigate to your personal timeline using the bottom right navigation button. Here you will see the list of performances or acts that you have marked as going in the lineup as well as any photos you have taken during the time of the event.
  2. Press the “Create a Postcard” button and a montage of images will appear.
  3. To update the montage either press “Generate new” to create a new montage or press on an individual tile to change just one image. Here you can select a camera roll photo, a performer image or a performer name tile. You can also select the soundcloud track you want to attach to the image when posting to Facebook. If Soundcloud tracks are not available in the event then one will not be attached.

Press on the Lost Village postcard to see an example.


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