This policy was last updated on the 12th December 2024.
At Clarifi Media Limited, we are committed to protecting and respecting your privacy.Here, we tell you how we will use the personal information you send us.
Festyvent uses data from a variety of sources to give event goers and users of our app (“you”) the best possible event experience. This means everything from being able to find friends at a venue, letting you know where you left your car or tent or getting updated on the latest offers available around a particular stage or location. So that you can feel comfortable using Festyvent it is important that you understand what personal information we can access and collect about you and what we do with that information.
This Privacy Policy (together with our Terms of Use here) tells you how any personal data we obtain about you will be processed by us. Unless stated otherwise, we use the same definitions here as in the Terms of Use.
By visiting downloading and using this app you are accepting and consenting to the practices described in this policy, and warrant that all data provided by you is accurate.
For the purpose of the General Data Protection Regulation and other applicable data protection laws in force in the UK from time to time, the data controller, who collects and manages the data, is Clarifi Media Limited of 4th Floor, 82 Great Eastern Street, London, EC2A 3JF, United Kingdom (“we”, “us”,“our”).
It is important you understand that whilst we are the main data controller in respect of the data collected through this app, the majority of dealings with your data will be carried out by the event organisers responsible for running the event for the app you have downloaded.We share your data with the event organisers, who will also be controllers of your data, but they may only use your data on the basis set out in this privacy policy. The relevant organiser for this event is named in all relevant permission forms and the About page of this app.
We may collect and process the following data about you:
You may give us information about you by:
This includes information you provide when you:
The personal information you give us may include your name, address, e-mail address and phone number (and those of your phone contacts, if you have permitted us to access your contacts list),financial and credit card information, personal descriptions, photographs, and details of your favourited artists and attended events (if you have permitted us to access your calendar). At a minimum we will need your email address or other social media login to set up your account and provide you with the key features of the app.
When you visit or use the app we may automatically collect the following information:
When you use the app with a social media site(such as to share photos to Instagram), or use a social media login such as Facebook, you allow us to access certain information from your profile for that site. This information could include your name, photograph, gender, age and birthday. The information you allow us to access depends on the social media site you are using and is affected by the privacy settings you and your friends use on the social media site. You can control and find out more about these settings through the relevant social media site’s privacy policy.
We may receive information about you if you use any of the other websites we operate or the other services we provide through our app, such as ticketing websites or contactless payment. If so, we will have informed you when we collected that data that it may be shared internally and combined with data collected on Festyvent.
We are also working closely with third parties who help provide our services to you (including, for example, business partners, sub-contractors in technical, payment services, advertising networks, analytics providers, search information providers, and may receive information which has been collected about you on our behalf from them.
Information we receive from other sources maybe combined with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive). For example, to make the service more efficient, we may use multiple data sources to identify issues with the service which we can improve.
We use cookies to distinguish you from other users. Cookies are small text files which are placed on your device to help keep track of your visits and activity on the app (e.g. to remember your login details and preferences). This helps us to provide you with a good experience when you use the app.
This means that when you access the app, we collect certain technical information in order to:
We also employ other technologies to fulfil the above purposes including (i) iBeacons, (ii) tracking pixels, and (iii)local shared objects also known as ‘flash cookies’.
We use the Google Analytics software to analyse usage of specific in-app features. You may opt out of GoogleAnalytics by clicking here.
You can set your mobile device to warn you about attempts to place cookies on your device or limit the type of cookies you allow. If you disable cookies, it is likely you will lose some of the features and functionality of using our apps, as cookies are necessary to support, track and enhance your app activities. Please note that companies delivering advertisements on the app may also use cookies or other technologies, and those practices are subject to their own policies.
Our app is not directed to children under the age of 18. None of our services are available to children. We do not knowingly collect personal information from children. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us and we will delete the relevant information from our servers.
We will only use your personal data if we have a permitted lawful basis to do so. Generally we use information held about you because is it necessary for one of the following:
Messages may be sent by SMS, email or push notifications (see “Push Notifications” below) according to your chosen communication preferences. You can withdraw your consent to these messages or change your communication preferences at any time by emailing support@festyvent.com.
Push notifications are updates that can automatically appear on your phone as an alert or pop up message following a particular event. For example, if you get a pop-up message when you get a new Facebook message, or your news app identifies a headline as ‘breaking news’, that is a push notification. We (or more likely the event organiser) may send push notifications to your mobile device to provide relevant messages and app updates. You can manage push notifications from your device’s settings page for the relevant app.
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
We may also share your information with the following parties on an aggregated basis only:
We may disclose your personal information to third parties in the following circumstances:
The data that we receive from you may be transferred to, and stored at, a destination outside the European Economic Area(‘EEA’). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of any payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing of data abroad.
We will ensure that these are made subject to appropriate safeguards as required by applicable data protection laws, to ensure that your data is treated securely, lawfully and in accordance with this privacy policy. You can obtain further details about theses safeguards and how we protect your data when it is sent abroad by contacting support@festyvent.com.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our app, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet and mobile networks is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our app; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
In certain circumstances you have rights under data protection laws in relation to the personal data we hold about you. You can request to:
We will endeavour to respond to your requests within one month and free of charge. Please note that in respect of all these rights, we reserve the right to:
If we refuse your request to exercise these rights, we will give reasons for our refusal and allow you to challenge our decision.
If you have any concerns about how we handle your data, please contact us. If you are not satisfied after we’ve tried to resolve your issue, you’ll be entitled to lodge a complaint with our regulator, the InformationCommissioner’s Office (ICO). Please see the ICO website for further details, www.ico.org.uk.
We keep your data for as long as it’s necessary to meet the relevant purposes for which we’ve collected your data, including for the purpose of satisfying any legal, accounting or reporting requirements.
To determine the appropriate length of time for holding your data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm, from unauthorised use or disclosure of your personal data, the purpose for which we process your data and whether we can achieve those purposes through other means, along with the applicable legal requirements.
If you no longer want us to use your information, you will need to email support@festyvent.com with the subject line ‘DELETE MY ACCOUNT’. This email must include your first name, last name, email address and/or the relevant user name and ID code for the social network which you use to access the app and/or the site. We will respond to your request within thirty days. Please note that certain records such as those concerning customer services matters will be retained for a reasonable period in case any legal disputes arise in the future. It may not be possible to delete all posts or comments which you have made using the app if they have been made through third party platforms.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to support@festyvent.com. Any formal notice under this policy will only be effective if sent in writing to Clarifi Media Limited, 4th Floor, 82 Great Eastern Street, London, EC2A 3JF, United Kingdom.
Thank you for using Festyvent.